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We offer a fast, reliable delivery service throughout the UK & Ireland using our own fleet of specialised vehicles as well as an external pallet delivery service. Collections are available by prior arrangement from our Monmouth Head Office address. Shipping is possible to Europe and we can make orders available for collection to the US, please read on for full details.

Our nationwide delivery service is competitively priced, fast and reliable.

All deliveries are chargeable and are based on the weight/size of your order, we don’t hide any delivery charges within the cost of our products, so we can keep our tiles competitive and fairly priced.

Once an order has been placed goods can normally be dispatched for delivery within seven working days. Delivery of special orders, slabs, large-format tiles, some bathware and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales may increase. A specific delivery date will be arranged to suit you.

Most deliveries are between the hours of 9.00 am and 5.30 pm, Monday – Friday except Bank Holidays. An additional charge will be made for a specific morning, afternoon or timed delivery (if available).

Most orders are packed in either wooden crates or onto pallets which will be delivered on a large lorry so it is important that any restricted access details (such as overhanging trees, steep gradients or gravel driveways) are advised prior to your order being placed. The consignment will be placed, at the driver’s discretion, to the nearest, safely accessible point to the property; this may be on the drive or at the kerbside.

The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present. Somebody must be available to accept, sign for and safely store the goods as required. Unfortunately, the driver is not able to unpack products and move them from the place of delivery. Orders will be shrink wrapped for protection, but please try to move the materials undercover as soon as possible and ensure all ancillary products are stored in dry conditions to avoid damage by frost or rain.

All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within the specified time period (see Terms and Conditions). Your delivery may have extra or broken tiles which are additional to your ordered quantity. These are normally left in to brace the other tiles and will be noted on your delivery note.

Care needs to be taken when unpacking all stone tiles as spacers may need to be removed from the packaging before the tiles are lifted out. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.

Collections can be made from our Monmouth Head Office by prior arrangement (normally with a minimum of 72 hours notice and only by prior arrangement).

PLEASE NOTE All collections are to be collected from the following address:

Mandarin Stone
Unit 1
Wonastow Industrial Estate East
Monmouth
NP25 5JB

To ensure the safety of you & your order, a suitable vehicle must be used for collections. Up to 200kg can generally be collected in a family car, anything over this weight will need to be palletised & loaded by forklift onto a suitable, flat-bed vehicle capable of taking the order weight. If we deem that your order cannot be loaded safely & securely, we reserve the right to refuse collection. When you arrive, park in one of our numbered collection bays, ring the main number quoting your order number and wait for your order to arrive. Collected goods must be inspected at point of collection and are transported at the individual’s own risk.

Collections are available between 9.30am – 4.30pm Monday to Friday & 9.30am – 11.30am on Saturdays. Arrival outside of the allotted time may result in your collection having to be rescheduled.

To discuss collecting your order please contact us.

Please see our Refunds and Returns page.

We can arrange shipping to Northern Ireland, please provide details of the potential order including the full shipping address, details of access to delivery site and if a forklift would be available on site for offload, this is not essential as we can arrange delivery on smaller vehicles with a tail-lift but this may increase the haulage cost.

Shipping to the Republic of Ireland can be arranged. Haulage costs are dependent on weight of order and number of crates.

A quotation can be provided If you could provide details of the potential order including the full shipping address, details of access to delivery site and if a forklift would be available on site for offload, this is not essential as we can arrange delivery on smaller vehicles with a tail-lift but this may increase the haulage cost.

Due to customs procedures in the Republic of Ireland all orders for delivery or collection, destined for the Republic of Ireland, will be subject to a £54.00 (inclusive of VAT) ‘Offshore Administration Charge’.

This charge will only cover the additional administration that Mandarin Stone incur, it will not cover any administration, custom clearance or duty costs incurred by you.

Business/trade customers must have an EORI number (which will begin with XI) in order for our shippers to arrange transport.

For information about EORI numbers please click here.

For information about applying for a Republic of Ireland EORI number please click here.

Shipping to the Republic of Ireland can be arranged. Haulage costs are dependent on weight of order and number of crates.

A quotation can be provided If you could provide details of the potential order including the full shipping address, details of access to delivery site and if a forklift would be available on site for offload, this is not essential as we can arrange delivery on smaller vehicles with a tail-lift but this may increase the haulage cost.

Due to customs procedures in the Republic of Ireland all orders for delivery or collection, destined for the Republic of Ireland, will be subject to a £54.00 (inclusive of VAT) ‘Offshore Administration Charge’.

This charge will only cover the additional administration that Mandarin Stone incur, it will not cover any administration, custom clearance or duty costs incurred by you.

Shipping to the Republic of Ireland can be arranged. Haulage costs are dependent on weight of order and number of crates.

A quotation can be provided If you could provide details of the potential order including the full shipping address, details of access to delivery site and if a forklift would be available on site for offload, this is not essential as we can arrange delivery on smaller vehicles with a tail-lift but this may increase the haulage cost.

Due to customs procedures in the Republic of Ireland all orders for delivery or collection, destined for the Republic of Ireland, will be subject to a £54.00 (inclusive of VAT) ‘Offshore Administration Charge’.

This charge will only cover the additional administration that Mandarin Stone incur, it will not cover any administration, custom clearance or duty costs incurred by you.

Business/trade customers must have an EORI number (which will begin with XI) in order for our shippers to arrange transport.

For information about EORI numbers please click here.

For information about applying for a Republic of Ireland EORI number please click here.

Shipping can be arranged to Europe, orders would need to be placed through a trade customer with both EORI & VAT numbers. It is not possible to deal directly with retail clients.

If you require a quotation, please provide details of the potential order including the full invoice & shipping addresses in Europe, company EORI number and VAT number if applicable. Please email [email protected]

Please note the invoice address & shipping address need to be in the same country in order to arrange shipment.

Haulage costs are dependent on weight of order and number of crates. If a large order please advise if there would be access for an articulated vehicle and if a forklift would be available on site for offload, this is not essential as we can delivery on smaller vehicles with a tail-lift but this may increase the haulage cost.

Alternatively we can make the goods available for collection by your haulier from our warehousing in Monmouth, South Wales.

Due to customs procedures in Europe all orders for delivery or collection, destined for Europe, will be subject to a £54.00 (inclusive of VAT) ‘Offshore Administration Charge’.

This charge will only cover the additional administration that Mandarin Stone incur, it will not cover any administration, custom clearance, duty, tax or miscellaneous costs incurred in country of destination, these must be met by the customer in country of destination.

We are happy to make goods available for collection from our warehousing in Monmouth, South Wales, UK.

Alternatively, where possible and on a case-by-case basis, we may be able to ship directly to you.

Please email your enquiry to [email protected] for further information.

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Wilmslow Weybridge Tunbridge Wells Primrose Hill Petersfield Monmouth Outlet Warehouse Monmouth Head Office Monmouth Marlow Harrogate Fulham Road Exeter Cheltenham Cardiff Cambridge Bristol Bath