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We hope that you love your Mandarin Stone products. However, in the unlikely event that you are not entirely happy with your choice or have changed your mind, please read the below key points.

If, after reading the below, you feel that you meet the criteria for the return of product/s, then please complete the form and we will be in touch.

What can be returned? 

  • Unused items, excluding fixing products.
  • Only products in their original unopened and undamaged packaging.
  • Full box quantities with a value of £30 or more.

What you can’t return

  • Used products.
  • Fixing materials.
  • Goods delivered/collected more than 30 days ago.
  • Bespoke (made specifically for you) products.
  • Special order items/quantities.
  • End of line products.
  • Damaged products that have not been reported within timescales.

If authorised, how can I return my order?

It is your responsibility to return goods to our warehouse address below:

Mandarin Stone
Unit 1 Wonastow Road Industrial Estate,
Monmouth
NP25 5JB

Returns will only be accepted if pre-authorised.

Please clearly note your returns number on all packages, boxes, crates and pallets.

All returns must be booked in in advance and made between 8.30am-4pm Monday-Friday.

Please note the following

  • Tiles are fragile so please ensure you package well. Refunds will not be issued if tiles or packaging are returned in an unsaleable condition.
  • Please photograph your return before it leaves your property in case of carrier issues.
  • If, when we receive goods into our warehouse, damage is apparent we will photograph this for you to inform your courier for insurance purposes.

Refunds for returned goods

A refund will be issued for all resaleable goods within a 10-day period less a 20% restocking fee.

Return request form

  • Please note goods cannot be returned to showrooms.
  • Max. file size: 200 MB.
  • Returns must be pre-authorised and booked in for return to our warehouse. Failure to do may result in us refusing the return.Only undamaged, resaleable goods will be refunded.The value of goods being returned is more than of £30.Refunds are subject to a 20% handling fee.
Wilmslow Weybridge Tunbridge Wells Primrose Hill Petersfield Monmouth Outlet Warehouse Monmouth Monmouth Head Office Marlow Harrogate Fulham Road Exeter Cheltenham Cardiff Cambridge Bristol Bath
Wilmslow Weybridge Tunbridge Wells Primrose Hill Petersfield Monmouth Outlet Warehouse Monmouth Monmouth Head Office Marlow Harrogate Fulham Road Exeter Cheltenham Cardiff Cambridge Bristol Bath