Careers

We are seeking an experienced and driven Head of Fabrication to lead and develop our specialist fabrication department. This is a hands-on leadership role responsible for overseeing production operations, sales support, administration, quality control and continuous improvement across our growing fabrication department.
The successful candidate will play a key role in growing the department through innovation, efficiency, and the use of modern fabrication technology, while ensuring exceptional quality and customer service standards are maintained.
A relocation package may be available for the right candidate.

Key responsibilities:

– Oversee the production by working closely with the Production Manager on the day-to-day fabrication of stone and porcelain products, including bespoke countertops, slabs and custom pieces.
– To help Plan, schedule, and prioritise production to meet project deadlines and customer expectations.
– Support production where required.
– Assist the office staff with quotations, AutoCAD drawings, and generating new business opportunities.
– Lead, supervise and develop the fabrication, sales and administration teams through coaching and performance management.
– Ensure high standards of quality throughout the fabrication process, resolving issues efficiently and minimising errors.
– Manage stock levels, material usage and fabrication supplies while controlling waste and departmental costs.
– Monitor workflow efficiency and identify opportunities for continuous improvement.
– Ensure all Health & Safety procedures, machinery maintenance and housekeeping standards are consistently maintained across the department

Experience:

– Proven experience in stone or porcelain fabrication / production, ideally in a supervisory or managerial role.
– Specialist knowledge of porcelain properties, limitation and best use applications.
– In depth knowledge of porcelain properties, handling and fabrication techniques.
– Hands on fabrication and machinery programming experience
– Auto CAD knowledge and experience interpreting technical drawings
– Strong leadership and communication skills with the ability to train and motivate a team.
– Excellent attention to detail, organisational ability and problem-solving skills.
– A commitment to health & safety and maintaining high quality standards.

This is a fantastic opportunity for a skilled and motivated individual to take the lead in a specialist role within a growing business and play a key role in shaping the future of our fabrication department.

Working hours are 8:00 am – 5:00 pm Monday – Friday.

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years’ service
– One free eye test, every two years for employee’s using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

Please click on the link below or email your CV to [email protected]

We are looking for someone who is highly organised, detail-focused and confident working across multiple areas of responsibility. In this vital role, you will provide support to the Health & Safety Manager and assist in maintaining a positive and safety culture throughout the business.

Duties include:

Training & Coordination
– Assist in the coordination of annual health & safety refresher training.
– Organise and support the delivery of Toolbox Talks with relevant departments.
– Conduct health & safety inductions and maintain up-to-date presentation materials.
– Coordinate first aid training and maintain accurate records of trained First Aiders.
– Liaise with HR to ensure all training records are current and compliant.

Administrative Support
– Maintain and update health & safety records, documents, and systems.
– Assist in administering risk assessments and Safe Systems of Work.
– Support H&S committee operations, including scheduling meetings, taking notes, and tracking actions.
– Work collaboratively with the HR team to maintain personnel health & safety files.

Incident Management
– Conduct and document incident investigations.
– Maintain the incident reporting system (SharePoint), ensuring accurate and timely uploads of supporting documentation such as CCTV footage or images.
– Produce quarterly incident reports, identifying trends and areas for improvement.

Fire Safety
– Support showroom fire testing processes and follow up on any issues.
– Assist with weekly fire testing at Head Office, ensuring all activity is properly logged and any concerns are escalated appropriately.

Experience:

– Experience working with compliance, quality, training or health & safety functions
– Experience maintaining policies, procedures or compliance documentation.
– Ability to coordinate projects and manage competing priorities
– Excellent organisational and administrative skills
– Strong attention to detail and the ability to handle confidential information
– A genuine interest in Health & Safety and compliance
– Good communication skills with the ability to liaise with internal teams and external stakeholders

Working hours are 9:00 am – 5:30 pm Monday – Friday and 9:00 am – 12:30 pm on either alternate or one in three Saturdays.

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years’ service
– One free eye test, every two years for employee’s using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

Please click on the link below or email your CV to [email protected]

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.

Duties include:

– Providing expert advice about our range or products to meet the design brief of the client.
– Seeking solutions to customers tile projects, seeking out the best product from our range.
– Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
– Work as part of a fast paced and close team offering product and technical advice.
– Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.

You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.

We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.

Showroom Opening hours are 9.30am – 5.30pm Monday to Saturday. We are closed on Sundays and Bank Holidays. Showroom employees will have one weekday off every week.

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years’ service
– One free eye test, every two years for employee’s using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you!

Please click on the link below or email your CV to [email protected]

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.

As the Showroom Manager you will lead and inspire sales consultants in the expert promotion and sales of Mandarin Stone products and services. You will ensure clients receive unbiased and accurate advice, in the selection, delivery and after sale of products, in order to meet client expectations and uphold Mandarin Stone’s brand and reputation.

Duties of the Showroom Manager include:

– Managing the day to day running of the showroom
– Maintaining high presentation and visual standards within the showroom
– Ensuring that you and your team uphold company standards and procedures
– Effectively managing the overall performance of your team
– Encourage employees to work as part of a fast paced and close team
– Company and brand ambassador
– Develop and maintain existing relationships with our clients
– Working alongside other departments to grow the business
– Resolving client complaints should they arise, in a timely manner
– Maintain awareness of market trends, initiating changes to improve sales and generate new business, including the promotion of our business in the local area

General Duties:

– Administrative responsivities including answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service
– Providing a high level of customer service throughout the sales journey
– Ascertain customers’ needs and requirements and provide add on sales opportunities
– To offer product and technical advice
– Liaise with other Head Office departments to keep customers informed of their order status
– Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery

– You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range.
– Prior managerial experience is desirable
– Having a creative flair with an eye for colour would be an advantage.
– We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal.
– The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation.
– Be computer literate with a good understanding of basic maths.

Working hours are 9.30am – 5.30pm Monday – Saturday and 11.00am – 4.00pm Sunday. Showroom Managers will have two days off every week, scheduled across seven days. We are closed on Bank Holidays.

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years’ service
– One free eye test, every two years for employee’s using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

Please click on the link below or email your CV to [email protected]