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Mandarin Stone is a leading Importer of Natural Stone & Porcelain Products in the UK; we are a family run business still expanding and searching for new locations for our distinctive showrooms throughout the UK. We currently have numerous vacancies across our sites & showrooms.

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About the role

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business with our Head Office based in the beautiful Welsh border town of Monmouth.
We have 15 inspirational showrooms across the UK and are currently recruiting for a Showroom Sales Consultant to join the team in our Cardiff Showroom.

The role of a Sales Consultant is predominantly to provide Customer Service and support for clients as they browse our extensive range of products, guiding them through the buying process from the first visit through to advice on installing materials once delivered.

Duties include, providing advice and guidance on products, design ideas, raising quotations, dealing with telephone queries, dealing with issues as they arise, taking payment on orders, booking deliveries and much more.

• Providing a high level of customer service throughout the sales journey
• Ascertain customers’ needs and requirements and provide add on sales opportunities
• Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery
• To offer product and technical advise
• Work as part of a fast paced and close team
• Maintaining high presentation standards within the showroom
• Administrative responsivities including; answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service
• Liaise with other Head Office to keep customers informed of their order status

About you

We look for people that thrive on working in a customer focused environment and pride themselves on providing the highest level of customer service. The successful candidate will need to be self-motivated, well presented and computer literate.

No previous industry experience is necessary; all we ask for is someone who ideally has experience working in a customer service environment. As part of your role as a Sales Consultant you would be expected to travel between showrooms to provide cover therefore a full driving licence and your own transport is essential.

In return Mandarin Stone offers an excellent basic salary, a non target driven environment with the emphasis on Customer Service, optional Pension Scheme, four weeks holiday per year, increasing with length of service, Bupa healthcare after a qualifying period, excellent working conditions and travel costs when travelling beyond your remit.

Showroom hours

9.30am – 5.30pm Monday to Saturday and 11.00am – 4.00pm Sundays.
We are closed on Bank Holidays.
Showroom staff will work 5 days, scheduled across 7 days varying from week to week.

How to apply

Please click on the link below or email your CV to [email protected]

About the role

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business with our Head Office based in the beautiful Welsh border town of Monmouth.
We have 15 inspirational showrooms across the UK and are currently recruiting for a Showroom Sales Consultant to join the team in our Cheltenham Showroom.

The role of a Sales Consultant is predominantly to provide Customer Service and support for clients as they browse our extensive range of products, guiding them through the buying process from the first visit through to advice on installing materials once delivered.

Duties include, providing advice and guidance on products, design ideas, raising quotations, dealing with telephone queries, dealing with issues as they arise, taking payment on orders, booking deliveries and much more.

• Providing a high level of customer service throughout the sales journey
• Ascertain customers’ needs and requirements and provide add on sales opportunities
• Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery
• To offer product and technical advise
• Work as part of a fast paced and close team
• Maintaining high presentation standards within the showroom
• Administrative responsivities including; answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service
• Liaise with other Head Office to keep customers informed of their order status

About you

We look for people that thrive on working in a customer focused environment and pride themselves on providing the highest level of customer service. The successful candidate will need to be self-motivated, well presented and computer literate.

No previous industry experience is necessary; all we ask for is someone who ideally has experience working in a customer service environment. As part of your role as a Sales Consultant you would be expected to travel between showrooms to provide cover therefore a full driving licence and your own transport is essential.

In return Mandarin Stone offers an excellent basic salary, a non target driven environment with the emphasis on Customer Service, optional Pension Scheme, four weeks holiday per year, increasing with length of service, Bupa healthcare after a qualifying period, excellent working conditions and travel costs when travelling beyond your remit.

Showroom hours

Mon-Sat – 9.30am-5.30pm
Closed Sundays & Bank Holidays
Showroom staff will work 4 days, scheduled across 6 days including every other Saturday.

How to apply

Please click on the link below or email your CV to [email protected]

About the role

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth. We have 15 inspirational showrooms across the UK and are currently recruiting for a Maintenance Assistant to join our Maintenance Team based at our Monmouth Head Office.

Supporting the Maintenance Manager in completing general maintenance at our Head Office and Showrooms. You will also support the Merchandising team in completing refurbishments in our existing Showrooms and any new Showroom openings. For these duties, you will be expected to travel to the Showroom location. Refurbishment projects will require you to stay away from home.

Duties include:
-Carry out general repairs and building work, including carpentry, minor plumbing, decoration and tiling and any other reasonable task requested by the line manager in connection with the general upkeep of internal and external areas.
-Showroom refurbs and fits, undertaking rip out work.
-Carrying out finishing work, such as painting and tiling.
-Providing high standards of repairs and maintenance across multi trades.
-Inspecting repairs.
-Use a variety of tools and equipment to complete tasks.

About you

– An all rounder with strong practical skills and first hand knowledge in tiling, carpentry and plumbing.
– Customer skills
– Has an outstanding work ethic and the drive to complete work to an excellent standard.
– Ability to work with minimal supervision.
– Ability to work in different settings.
– Good communication skills
– Must be able to work on own initiative and work in small teams, as well as lone working.

If this is you apply now!

Working hours

Monday – Friday 8:00am – 5:00pm
Alternative Saturdays 9:00am – 12:30pm

How to apply

Please click on the link below or email your CV to [email protected]

About the role

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth. We have 15 inspirational showrooms across the UK and are currently recruiting for a Operations Facilities Assistant to join our Operations Team.

Duties of the Operations Facilities Assistant:
– To assist with the returns area in the warehouse, moving the returned stock to the relevant area.
– Assisting with the movement of stock within units, aid the picking process and replenishment of stock.
– Responsible for the cleaning and tidying of the warehouse, including keeping stock lines neat and tidy.
– Cleaning the forklift trucks, in line with operational cleaning standards.
– Plastic recycling wood into skips in order to keep rubbish sites clear and to ensure adherence to the Health & Safety.
– Collecting gas bottles ready for collection and the distribution of new gas bottles.
– To ensure good housekeeping is maintained at all times the warehouse and yard areas.

About you

You do not need prior industry experience before you join as we provide on the job training. We look for people who are motivated, can work independently, with good time management and attention to detail.
A driving licence and a counterbalance Forklift License are essential.

If this is you apply now!

Working hours

Monday – Friday 8:00am – 5:00pm
Alternative Saturdays 9:00am – 12:30pm

How to apply

Please click on the link below or email your CV to [email protected]

Wilmslow Weybridge Tunbridge Wells Primrose Hill Petersfield Monmouth Outlet Warehouse Monmouth Head Office Monmouth Marlow Harrogate Fulham Road Exeter Cheltenham Cardiff Cambridge Bristol Bath
Wilmslow Weybridge Tunbridge Wells Primrose Hill Petersfield Monmouth Outlet Warehouse Monmouth Head Office Monmouth Marlow Harrogate Fulham Road Exeter Cheltenham Cardiff Cambridge Bristol Bath