Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business with our Head Office based in the beautiful Welsh border town of Monmouth.
We have 15 inspirational showrooms across the UK and are currently recruiting for a Showroom Sales Consultant to join the team in our Bath Showroom.
The role of a Sales Consultant is predominantly to provide Customer Service and support for clients as they browse our extensive range of products, guiding them through the buying process from the first visit through to advice on installing materials once delivered.
Duties include, providing advice and guidance on products, design ideas, raising quotations, dealing with telephone queries, dealing with issues as they arise, taking payment on orders, booking deliveries and much more.
• Providing a high level of customer service throughout the sales journey
• Ascertain customers’ needs and requirements and provide add on sales opportunities
• Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery
• To offer product and technical advise
• Work as part of a fast paced and close team
• Maintaining high presentation standards within the showroom
• Administrative responsivities including; answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service
• Liaise with other Head Office to keep customers informed of their order status