Prairie Terra Decor Matt Porcelain

Delivery

We offer fast, reliable delivery across the UK & Ireland using our own specialised fleet alongside an external pallet service.

Delivery availability & charges

• Orders are typically delivered within 3-5 working days, with delivery date and costs confirmed at checkout.

• Most deliveries take place between 8:00 am and 5:30 pm, Monday to Friday, excluding Bank Holidays.

• Delivery charges depend on the size and weight of your order and are shown separately from product prices to keep our tiles competitively priced.

• Palletised deliveries to most England and Wales postcodes are between £54 – £66 per pallet (including VAT) depending on weight but this does exclude certain postcodes.

• Parcel delivery charges (UK mainland only, including VAT):
  Up to 5kg – £4.94 | Up to 10kg – £7.94 | Up to 20kg – £9.95

• A.M. deliveries (8:00 am–1:00 pm) are available for an additional £18 + VAT, subject to area.

Further information

• Someone must be available to accept, sign for, and safely store the goods, which the driver will place at the nearest accessible point, such as the driveway or kerbside.

• Special orders, slabs, large-format tiles, some bathware, and sizeable orders are usually delivered using specialist off-load vehicles, which may increase delivery times.

• UK Mainland deliveries exclude the Republic of Ireland, Northern Ireland, Channel Islands, and the Scottish Highlands, please contact our Sales Team for these areas.

• For overseas orders, email enquiries to [email protected].

Returns

We hope you love your Mandarin Stone products, but if not, we offer a 30-day returns policy.

• Goods must be returned within 7 days of receiving authorisation.

• Return address: Mandarin Stone, Unit 1 Wonastow Road Industrial Estate, Monmouth, NP25 5JB.

• All returns must be scheduled in advance and made between 8:30 AM and 4:00 PM, Monday to Friday.

• Please clearly mark the returns number on all packages, boxes, crates, and pallets.

• Tiles are fragile, so please ensure packaging is secure; refunds will not be issued if items or packaging are returned in unsaleable condition.

• Refunds for resalable goods will be processed within 10 days, minus a 20% restocking fee.